What to expect from your Osteopathic Consultation
How long will my consultation last ?
Your initial consultation with your osteopath will last up to one hour. During this time the osteopath will take a full case history, perform some examinations and, in most cases, undertake treatment during this session. Subsequent appointments will last 30 minutes
What should I wear ?
You will be asked to undress the area in question in order for the osteopath to assess you. In some cases this may mean undressing to your underwear so wear clothing that you feel comfortable with. You may bring shorts or other items to change into should you feel more comfortable being examined in this way
What does the treatment entail ?
Osteopaths use a range of techniques in our treatment plans. This can include soft tissue work which is like massage, joint articulations, cranial osteopathy and manipulations (the "pops and the clicks" that you may have heard about). We assess each patient individually and choose the most suitable techniques to use. Babies are assessed using cranial osteopathy, a very gentle form of osteopathic treatment.
Is treatment painful ?
Osteopaths endeavour to be gentle but effective in our treatment approach. There may be some discomfort during treatment but the treatment itself shouldn't be painful. The osteopath will monitor how you feel during your session. Afterwards you can expect to feel some stiffness and discomfort for up to 36-48 hours. This is a normal response to treatment.
Can I bring someone else with me to the treatment ?
Yes, by all means you are very welcome to bring a friend or relative with you. Children will need to be chaperoned by a parent or carer as per all medical examinations.
How many treatments will I need ?
This depends on a number of factors which include the presenting complaint and the patient's health. Each patient is different and will require differing amounts of treatment. We aim to get you better in the fewest amount of sessions ! On average most patients are seen between 4-6 times. Patients in acute pain sometimes need just 1 or 2 sessions whilst patients with chronic conditions will require more treatment.
Can I use health insurance ?
Yes, we are covered by the main insurers AXA/PPP, Pru Health, WPA, Simply Health etc. and BUPA. Please discuss treatment with your insurer prior to beginning treatment as some insurers require a GP referral (BUPA predominantly).
How Much Does Treatments Cost ?
Marborough Osteopathy: Initial consultations £60.00 (up to 1 hour)
Subsequent consultations £42.50 (30 mins)
Reading Osteopaths: Initial consultations £55.00 (up to 1 hour)
Subsequent consultation £45.00 (30 mins)
This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.
1 - Your Practice Vikki Markham Osteopathy based at Kennet & Avon Medical Practice, which hereafter for the purposes of this Privacy Notice will be referred to as the Osteopaths, is pleased to provide the following information:
2 - Who we are
The Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice may also provide other treatments, about which our staff will be pleased to provide more details.
3 - Personal Data
a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.
b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Osteopaths may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
f) Osteopaths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.
4 - Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.
5 - Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems indicated for osteopathic care.
6 – Consent
Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.
7 – Disclosure
Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Osteopaths will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.
8 - Retention Policy
Osteopaths will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.
9 - Data storage
All Data is held in the United Kingdom. Vikki Markham Osteopathy does not store personal data outside the EEA.
10 - Your rights as a data subject
At any point whilst Osteopaths are in possession of, or processing your personal data, all data subjects have the following rights:
In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Osteopaths can confirm what information it holds about you and how it is processed.
11 - You can request the following information:
Osteopaths will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Osteopaths is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to firstname.lastname@example.org or by phoning +44 (0)7826 517524 or writing to us at the address further below.
In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
Vikki Markham Osteopathy
Telephone 07826517524 or email: email@example.com
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/